Delivery, Shipments & Returns

Your Shipment

When an item is dispatched depends on whether the item is in stock or is manufactured/imported on order. To check whether an item is in stock, manufactured or imported on order, please view the item description or speak to a sales agent.

Courier Transit Times

The courier transit times specified at checkout is the time the parcel takes to be delivered once collected by the courier. In addition to the time specified on the courier options at checkout is processing time, handling or packaging time, manufacturing time, and import time – depending on your specific product. Once an order is received you will receive email confirmation of the lead time of your specific item / order placed.

We use a courier to deliver parcels and they can only collect and deliver from Monday to Friday – there are no deliveries or dispatches over the weekend or public holidays.

Some towns are only serviced on certain days.

E.g. BEREAVILLE (R250 Surcharge) – a R250 surcharge above rate applies.

E.g. NMWAMITHA (Special trip) – arrangements and quote required.

E.g. THUTHUKANI (2 4) – serviced on Tuesday and Thursday.

Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, it may be returned provided it is in the same condition as has been shipped to you. If the product has been used or abused, it would not be refunded / exchanged.

It is the sole responsibility of the Customer to determine that the goods or services ordered are suitable for the purposes of intended use. If goods are returned for any reason whatsoever, a 15% handling fee may be charged by ABC Hansen entirely at its own discretion plus delivery or collection charges.

Any exchange or return request should be made 10 days after the order has been received. If a request has not been made within the given time period no exchanged or refunds will be given.

Delivery charges are non-refundable and any delivery charges resulting from an exchange made (if the exchange is not due to a non-performance) is to be carried by the client.

If you have any questions about our guarantees, please, email us at info@abchansenafrica.co.za, or call us at 012 803 0036 . If for any reason you want to cancel an order placed online, please call our Service Center within 4 hours after the order has been placed.

Returning by courier

Within the RSA: Returned items must be sent via insured, prepaid courier. Ensure your return allows you to track your parcel with the courier company.

Please Note: We cannot accept CODs.

Outside the RSA: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “South African Goods returning” on the outside of the package.

Please Note: Ensure that no duties or brokerage is payable by Trailsaddles.co.za as such returns would not be accepted.

Any returns should be sent to

216 Propshaft Rd
Samcor Park X 1
Pretoria
South Africa

*Please do not send any items to this address via South African Postal Service, we have had too many instances where the parcel never arrived. 

By agreeing to order a product, you agree to be legally bound by these Terms and Conditions.

Delivery

We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to a physical address in a town, no PO Box addresses or farms are allowed.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

Please note that it might not be possible for us to deliver to some locations. If this is the case, We will inform you using the contact details that you provided when you placed the order and arrange for an alternative delivery address.

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, We will not be liable for loss or destruction of the Product.

You must take care when opening the product so as not to damage it.

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements.

Cancellation by Customer (Non-Faulty Product)

You are entitled to cancel any sale concluded on the Site within 10 days of receipt of the goods and to obtain a refund. Cancellation fees of 15% shall apply. Delivery fees and cash handling fees, where applicable, are not refundable.

Faulty Products

ABC Hansen Africa warrants that:

a) the Product will be delivered undamaged in the quantities ordered.

Before delivery, we may make minor adjustments to material, color, weight, measurements, design and other features to the extent that they are reasonable.

We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, take pictures and email to info@abchansenafrica.co.za within 1 day of receipt. If nothing is reported within one day, it will be deemed that the product arrived in good condition and was damaged at a later stage.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including: 
a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and 
b) you providing us with the delivery note number and such other information as we reasonably require.

If you would like ABC Hansen Africa to replace (if reasonably possible) or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has: 
a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or 
b) been involved in any accident or damage caused by an incorrect attempt at modification or repair; or 
c) been dealt with or used contrary to ABC Hansen Africa’s or the manufacturer’s instructions for the Product; or 
d) deteriorated through normal wear and tear, after delivery, We may at our discretion decide not to replace or refund you for the Product and/or We may require you to pay all reasonable carriage costs and servicing costs at ABC Hansen’s current standard fees and costs.

You can read our full Terms and Conditions here.

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